EMOTIONAL INTELLIGENCE & LEADERSHIP TRAINING

Emotional intelligence describes the ability to understand one's own feelings. It provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985. With our Emotional Intelligence workshop, you will gain a better understanding of your personal competence, i.e., self-management and self-awareness, and your social competence, i.e., social awareness and relationship management. This will provide you with better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal life.

Emotional Intelligence (EI) is the ability to be aware of your own feelings and to understand those of others, manage your feelings, and use your understanding of emotions to create better workplace relationships and outcomes. It is the ability to build a healthy workplace that values empathy, humility and connection to both employees and clients.

EI team members work better together and have better customer relationship skills, while leaders/ managers with high EI are inspirational and motivating, among other things.

Workers with high EI enjoy better mental well-being and are easier to deal with compared to those with low EI. Our EI in the Workplace training will improve workers ability to:

• Deal Calmly with Difficult and Unexpected Situations.
• Manage Difficult Conversations Effectively.
• Have Good Communication Skills.
• Be Empathetic Towards Others (and be able to see situations from other people’s perspectives).
• Be Aware of Strengths and Limitations.
• Take Responsibility and be Accountable for your Actions.
• Be Able to Provide and Receive Constructive Feedback.
• Improve Decision Making Abilities.
• Manage Conflict and Find Win-Win Solutions.
• Be Open to Change and Manage Change Appropriately.
• Be a Good Team Player and be Supportive of Peers.

• Definition and benefits of emotional intelligence
• Emotional intelligence assessment
• Goleman’s model of emotional intelligence and its four elements (self-awareness, social awareness, self-management, and relationship management)

• Describe feelings and the wheel of emotions
• Developing your profile
• Understanding the benefits of self-awareness and self-management
• Strategies to improve self-awareness and self-management

• Recognize verbal and nonverbal emotional signals and learn the best way to respond to others
• Learn how and why people react differently in certain circumstances and develop ways to navigate these situations in your job and personal life
• Improve your ability to get along with others while maintaining clear boundaries and responsibilities
• Learn why social awareness is useful and ways to improve it
• Learn how to improve relationship management 

• Using emotional intelligence in the workplace effectively
• Improving emotional intelligence at the organizational level
• Emotional intelligence and leadership
• Handling interpersonal difficulties in the workplace with emotional intelligence
• Managing challenging conversations in the workplace using emotional intelligence

• Guiding participants through the action plan steps

This training is done through a face-to-face method which is best for learnings, group activities, and role play; however, if your organization is unable to accommodate a face-to-face training, it can be done remotely via video conference such as zoom media communications, etc.